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Frequently Asked Questions

General Information

What is the Ellie Mae Experience?

Ellie Mae Experience 2019, the leading technology conference for the residential mortgage industry, brings together thousands of industry leaders together to unveil the latest technologies driving the digital mortgage forward, to highlight developer innovation across a single platform and bring our connected community together.


What events are planned?

  • 11 specialized conference tracks and 60 interactive breakout sessions hosted by Ellie Mae experts and mortgage industry leaders
  • 16 Pre-conference training sessions
  • Keynote speeches by global best-selling author and visionary, Simon Sinek, and Ellie Mae executives
  • Charitable and volunteer team-building opportunities
  • Networking receptions and activities

What tracks are happening this year?

  • Executive Focus
  • Consumer Engagement
  • Digital Mortgage and Beyond
  • Business Compliance & AllRegs
  • Data Intelligence For Leaders
  • Cloud Enablement
  • Best Practices in Cybersecurity
  • System Admin Essentials
  • Ellie Mae Partner Success
  • Platform Development (Developer Summit)
  • Data & Analytics (Developer Summit)

For complete details, see the Agenda & Sessions page. 

New and customized tracks for you and your team


When is Ellie Mae Experience 2019?

March 10-13, 2019

Certificate Workshop attendees are encouraged to pick up their Experience credentials on the morning of March 10 at the InterContinental Hotel.

Pre-conference Training attendees are encouraged to pick up their Experience credentials on March 10.

All other attendees are encouraged to pick up their Ellie Mae Experience 2019 credentials on March 11.


Where is Ellie Mae Experience 2019 being held?

Moscone Center West
800 Howard St,
San Francisco, CA 94103
(415) 974-4000
www.moscone.com


Where are the Certificate Workshops on March 10-11, 2019 being held?

InterContinental San Francisco
8888 Howard St,
San Francisco, CA 94103
(415) 974-4000
www.intercontinentalsanfrancisco.com


Who should attend?

  • Business management
  • Closers & funders
  • Compliance managers
  • Developers
  • Ellie Mae Partners
  • Loan officers & processors
  • Lock desk staff
  • Marketing managers
  • Mortgage industry executives
  • Operations managers
  • Sales team
  • Secondary market managers
  • System administrators
  • Technologists
  • Training/Education/HR directors and managers
  • Underwriters

What is recommended attire?

Business casual.


Who is the Hall of Fame speaker this year?

We are not having a Hall of Fame speaker for Experience 2019 but we are featuring Hall of Fame winners on a general session panel on Wednesday, March 13.


How many people are expected to attend?

We are anticipating 3,500 attendees.


I need approval from my manager to attend Ellie Mae Experience 2019. Can you help?

Feel free to use this justification letter in an email or letter to your manager. Simply download it, customize as needed, and fire away.


What is your cancellation policy?

All cancelations must be made through the Ellie Mae Experience 2019 Contact Center, please call 866.405.2512 (Toll Free) / 650.416.8799 (International) or email EllieMaeExperience@gpjreg.com

Cancellations through January 12, 2019 will be refunded as follows:

Experience two-day conference:
Refund of registration fee minus $200

Pre-conference Training plus two-day conference:
Refund of registration fee minus $400

Refunds will not be granted after January 12, 2019. Please allow up to two billing cycles for refunds to be reflected on your credit card statement.


Is my registration transferable?

Yes, transfer requests should be emailed to EllieMaeExperience@gpjreg.com by February 8, 2019. Please note that sessions are on a space available basis and space is not guaranteed. Please include the names and email addresses of the original and substitute registrants in your transfer request.

Registration

Who can I contact with registration questions?

Please call 866.405.2512 (Toll Free) / 650.416.8799 (International) or email EllieMaeExperience@gpjreg.com


What does it cost to attend Ellie Mae Experience 2019?

Experience Conference + Certificate Workshop
March 10-13
Early Bird Pricing (through Dec 15)
$3,390 save $200
Standard Pricing (after Dec 15)
$3,590

Experience Conference + Pre-conference Training
March 11-13
Early Bird Pricing (through Dec 15)
$2,390 save $200
Standard Pricing (after Dec 15)
$2,590

March 11-13 Experience Only
Early Bird Pricing (through Dec 15)
$1395 save $200
Standard Pricing (after Dec 15)
$1595


Are group discounts available?

Yes. Groups of five or more from the same organization will save $250 per person off of the Ellie Mae Experience 2019 conference rate. (Note: Pre-conference Training and Certificate Workshops are not eligible for the discount.)

To receive the discount please select Group Discount option when registering, and you will be given a discount code to use during payment. Each team member may register separately or in a group, but they must use the group code to receive the discount.


Are airfare and hotel costs included with registration?

No.


How do I pay for registration?

We accept VISA, MasterCard, Discover, and American Express. Payment must be processed at the time of registration.


Will I receive confirmation after I register?

Yes. A confirmation will be emailed to the address you provide.


When should I select which breakout sessions I want to participate in?

The breakout sessions you want to attend can be selected at the time of registration, or they can be selected later.

To indicate which sessions you want to participate in or update your previous selections, click here and go to “Already Registered?” go to Modify My Registration, you will need you Confirmation Number in your registration confirmation email.

The breakout sessions you attend are not limited to what you selected during registration.


Can I edit my contact information or change which sessions I want to attend after I register?

Yes. To manage your registration, change your contact information, or update your session preferences:

  • Log in to My Account click here
  • Enter the email address you provided during registration
  • Enter the registration code in your registration confirmation email

When should I select which training classes I want to participate in?

Please select your training session classes at the same time when registering for Ellie Mae Experience 2019.

If you would like to change your training session selections, you can Modify (see how above) your registration or send a request to EllieMaeExperience@gpjreg.com by January 25, 2019. We will do our best to accommodate any request for training class changes but cannot guarantee session request changes due to limited seating capacity.


Can I just register for the Pre-conference Training?

Sorry, no. To attend the March 10 Certificate Workshops or March 11 Pre-conference training sessions you must register for both the training and conference portions of Experience.


What other things can I do in San Francisco?

Visit the San Francisco Travel website for additional things to do during your stay.

Hotel & Travel

Are there special discount room rates?

Yes. Discounted room rates for attendees are available starting at $319 a night (single occupancy) at six different hotel options. Rates are available until Feb 8, or until rooms sell out (whichever comes first), so book early to get the lowest rate.

These room rates are offered three days prior and three days after the event based on occupancy and availability.


How can I book my room?

Your Ellie Mae conference registration confirmation will include a link to book your hotel selection directly. Make sure to book your room early before hotel blocks sell out.

Hotel room reservations for Ellie Mae Experience 2019 can only be made through our hotel reservation website. Reservations made through another source are at your own risk.

To add your hotel stay if you have already registered:

  • Log in to My Account click here
  • Enter the email address you provided during registration
  • Enter the registration code in your registration confirmation email

Will I receive confirmation from the hotels after making my reservation?

Yes. A confirmation will be emailed to the address you provide when making your reservation.


Do the hotels have cancellation policies?

Please refer to your confirmation email from your hotel for their cancellation policy.


Who can I contact for special requests?

Please contact each hotel directly with any special needs request.

Please see the Registration Site for more details.

Miscellaneous

Who should I contact if I have special dietary needs or food allergies?

Please be sure to note any special needs or dietary requirements when you register for Ellie Mae Experience 2019.


Can my spouse or guest attend Ellie Mae Experience 2019?

Ellie Mae Experience 2019 is only open to Ellie Mae clients and sponsoring or exhibiting partners.


Contact

Customer Service: 650-416-8799 or 866-405-2512
or
Email: EllieMaeExperience@gpjreg.com