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Frequently Asked Questions

General information

What is the Ellie Mae Experience?

Ellie Mae Experience 2020, the leading technology conference for the residential mortgage industry, brings together thousands of industry leaders together to unveil the latest technologies driving the digital mortgage forward, to highlight developer innovation across a single platform and bring our connected community together.

What events are planned?

  • 6 specialized conference tracks and 36 interactive breakout sessions hosted by Ellie Mae experts and mortgage industry leaders
  • 12 Pre-conference Training sessions
  • Keynote speeches by special guests and Ellie Mae executives
  • Charitable and volunteer team-building opportunities
  • Networking receptions and activities
  • Experience Block Party

What tracks are happening this year?

  • Consumer Engagement
  • Lending Automation
  • Compliance and Lending Standards
  • Industry & Technology Trends
  • Developer Summit
  • Partner

For complete details, see the Agenda & Sessions page.

New and customized tracks for you and your team

When is Ellie Mae Experience 2020?

March 23-25, 2020

Pre-conference Training takes place on March 23 from 8am-5pm at the Marriott Marquis. Experience conference kicks-off with a welcome reception on March 23 from 5pm-7pm, followed by two full days on March 24-25. 

Refer to the agenda for onsite registration hours, as well as the full conference agenda.

Where is Ellie Mae Experience 2020 being held?

Ellie Mae Experience 2020 will be held at both Marriott Marquis San Diego Marina and Manchester Grand Hyatt San Diego

Marriott Marquis San Diego Marina
333 W Harbor Dr
San Diego, CA 92101
(619) 234-1500

Conference Activities: Registration, Pre-Conference Training, Breakfasts, and Keynote Sessions

Manchester Grand Hyatt San Diego
1 Market Place
San Diego, CA 92101
(619) 232-1234

Conference Activities: Breakout Sessions, Exhibit Hall, Networking Receptions, Meeting Rooms and Ellie Mae Cares Activity 

Where are the Pre-conference Training classes on March 23, 2020 being held?

Marriott Marquis San Diego Marina
333 W Harbor Dr
San Diego, CA 92101
(619) 234-1500

Who should attend?

  • Business management
  • Closers & funders
  • Compliance managers
  • Developers
  • Ellie Mae Partners
  • Loan officers & processors
  • Lock desk staff
  • Marketing managers
  • Mortgage industry executives
  • Operations managers
  • Sales team
  • Secondary market managers
  • System administrators
  • Technologists
  • Training/Education/HR directors and managers
  • Underwriters

What is recommended attire?

Business casual

Who is the Hall of Fame speaker this year?

We are not having a Hall of Fame speaker for Experience 2020, but we are featuring Hall of Fame winners on a general session panel on Wednesday, March 25.

How many people are expected to attend?

We are anticipating 2500 attendees.

I need approval from my manager to attend Ellie Mae Experience 2020. Can you help?

Feel free to use this justification letter in an email or letter to your manager. Simply download it, customize as needed, and fire away.

What is your cancellation policy?

All cancellations must be made by email EllieMaeExperience@gpjreg.com

Cancellations through January 17, 2020 will be refunded as follows:

Experience two-day conference:
Refund of registration fee minus $200

Pre-conference Training plus two-day conference:
Refund of registration fee minus $400

Refunds will not be granted after January 17, 2020. Please allow up to two billing cycles for refunds to be reflected on your credit card statement.

Is my registration transferable?

Yes, transfer requests should be emailed to EllieMaeExperience@gpjreg.com by February 7, 2020. Please note that sessions are on a space available basis and space is not guaranteed. Please include the names and email addresses of the original and substitute registrants in your transfer request.


Who can I contact with registration questions?

Please call 866.405.2512 (Toll Free) / 650.416.8799 (International) or email EllieMaeExperience@gpjreg.com

What does it cost to attend Ellie Mae Experience 2020?

Experience Conference + Pre-conference Training
March 23-25
Pricing: $2,390 if you register by January 24, 2020; $2590 after this date.

March 24-25 Experience Only
Pricing: $1,395 if you register by January 24, 2020; $1595 after this date

Is Early Bird pricing still available?

Early Bird pricing is available until January 24, 2020.

Are group discounts available?

Yes. Groups of five or more from the same organization will save $250 per person off of the Ellie Mae Experience 2020 conference rate. (Note: Pre-conference Training is not eligible for the discount.)

To receive the discount please select the Group Discount option when registering, and you will be given a discount code to use during payment. Each team member may register separately or in a group, but they must use the group code to receive the discount.

Are airfare and hotel costs included with registration?


How do I pay for registration?

We accept VISA, MasterCard, Discover, and American Express. Payment must be processed at the time of registration.

Will I receive confirmation after I register?

Yes. A confirmation will be emailed to the address you provide.

When should I select which breakout sessions I want to participate in?

The breakout sessions you want to attend can be selected at the time of registration, or they can be selected later.

To indicate which sessions you want to participate in or update your previous selections, click here to access your existing registration, then to "Modify My Registration". You will need your confirmation number from your registration confirmation email.

The breakout sessions you attend are not limited to what you selected during registration.

Can I edit my contact information or change which sessions I want to attend after I register?

Yes. To manage your registration, change your contact information, or update your session preferences:

  • Log in to My Account click here
  • Enter the email address you provided during registration
  • Enter the registration code in your registration confirmation email

Can I just register for the Pre-conference Training?

Sorry, no. To attend the March 23 Pre-conference Training sessions, you must register for both the training and conference portions of Experience.

What other things can I do in San Diego?

Visit the San Diego Travel website for additional things to do during your stay.

Hotel & travel

Are there special discount room rates?

Yes. Discounted room rates for attendees are available starting at $315 a night (single occupancy) at two different hotel options. Rates are available until Feb 21, or until rooms sell out (whichever comes first), so book early to get the lowest rate.

These room rates are offered three days prior and three days after the event based on occupancy and availability.

How can I book my room?

Your Experience registration confirmation email will include a link to book your hotel selection directly.

Hotel room reservations for Ellie Mae Experience 2020 can only be made through our hotel reservation website. Reservations made through another source are at your own risk. The housing team will never solicit hotel reservations through phone or email.

Will I receive confirmation from the hotels after making my reservation?

Yes. A confirmation will be emailed to the address you provide when making your reservation.

Do the hotels have cancellation policies?

Please refer to your confirmation email from your hotel for their cancellation policy.

Who can I contact for special requests?

Please contact each hotel directly with any special needs request.

Please see the Registration Site for more details.

How do I get to and around San Diego?

San Diego International Airport (SAN)
San Diego International Airport (SAN) is 3.3 miles away from the two hotels. Business travelers choose from a variety of easy transportation options from SAN.

Shared Van and Shuttle Service
Several shared-ride vans provide service from SAN.

SAN is served by a number of taxi and limousine companies. Estimated taxi fare $18 (one way).

Ride Sharing
Uber and Lyft are easy and fast options from SAN. Estimated fare is $15.


Who should I contact if I have special dietary needs or food allergies?

Please be sure to note any special needs or dietary requirements when you register for Ellie Mae Experience 2020.

Can my spouse or guest attend Ellie Mae Experience 2020?

New for Experience 2020, we are offering an Evening Events Only guest pass for $250. The pass allows your guest, who must be 21 years of age or older, to attend the Monday Welcome Reception, Tuesday Happy Hour and Tuesday Block Party only.


Customer Service: 650-416-8799 or 866-405-2512
Email: EllieMaeExperience@gpjreg.com