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Frequently Asked Questions

General Information

What is the Ellie Mae Experience?

Ellie Mae Experience 2019, the leading technology conference for the residential mortgage industry, brings together thousands of industry leaders together to unveil the latest technologies driving the digital mortgage forward, to highlight developer innovation across a single platform and bring our connected community together.

What events are planned?

  • 11 specialized conference tracks and 60 interactive breakout sessions hosted by Ellie Mae experts and mortgage industry leaders
  • 16 Pre-conference training sessions
  • Keynote speeches by global best-selling author and visionary, Simon Sinek, and Ellie Mae executives
  • Charitable and volunteer team-building opportunities
  • Networking receptions and activities

What tracks are happening this year?

  • Executive Focus
  • Consumer Engagement
  • Digital Mortgage and Beyond
  • Business Compliance & AllRegs
  • Data Intelligence For Leaders
  • Cloud Enablement
  • Best Practices in Cybersecurity
  • System Admin Essentials
  • Ellie Mae Partner Success
  • Platform Development (Developer Summit)
  • Data & Analytics (Developer Summit)

For complete details, see the Agenda & Sessions page. 

New and customized tracks for you and your team

When is Ellie Mae Experience 2019?

March 10-13, 2019

Certificate Workshop attendees are encouraged to pick up their Experience credentials on the morning of March 10 at the InterContinental Hotel.

Pre-conference Training attendees are encouraged to pick up their Experience credentials on March 10.

All other attendees are encouraged to pick up their Ellie Mae Experience 2019 credentials on March 11.

Where is Ellie Mae Experience 2019 being held?

Moscone Center West
800 Howard St,
San Francisco, CA 94103
(415) 974-4000

Where are the Certificate Workshops on March 10-11, 2019 being held?

InterContinental San Francisco
888 Howard St,
San Francisco, CA 94103
(415) 974-4000

Who should attend?

  • Business management
  • Closers & funders
  • Compliance managers
  • Developers
  • Ellie Mae Partners
  • Loan officers & processors
  • Lock desk staff
  • Marketing managers
  • Mortgage industry executives
  • Operations managers
  • Sales team
  • Secondary market managers
  • System administrators
  • Technologists
  • Training/Education/HR directors and managers
  • Underwriters

What is recommended attire?

Business casual.

Who is the Hall of Fame speaker this year?

We are not having a Hall of Fame speaker for Experience 2019 but we are featuring Hall of Fame winners on a general session panel on Wednesday, March 13.

How many people are expected to attend?

We are anticipating 3,500 attendees.

I need approval from my manager to attend Ellie Mae Experience 2019. Can you help?

Feel free to use this justification letter in an email or letter to your manager. Simply download it, customize as needed, and fire away.

What is your cancellation policy?

All cancelations must be made through the Ellie Mae Experience 2019 Contact Center, please call 866.405.2512 (Toll Free) / 650.416.8799 (International) or email

Cancellations through January 12, 2019 will be refunded as follows:

Experience two-day conference:
Refund of registration fee minus $200

Pre-conference Training plus two-day conference:
Refund of registration fee minus $400

Refunds will not be granted after January 12, 2019. Please allow up to two billing cycles for refunds to be reflected on your credit card statement.

Is my registration transferable?

Yes, transfer requests should be emailed to by February 8, 2019. Please note that sessions are on a space available basis and space is not guaranteed. Please include the names and email addresses of the original and substitute registrants in your transfer request.


Who can I contact with registration questions?

Please call 866.405.2512 (Toll Free) / 650.416.8799 (International) or email

What does it cost to attend Ellie Mae Experience 2019?

Experience Conference + Certificate Workshop
March 10-13
Early Bird Pricing (through Jan 25)
$3,390 save $200
Standard Pricing (through Jan 25)

Experience Conference + Pre-conference Training
March 11-13
Early Bird Pricing (through Jan 25)
$2,390 save $200
Standard Pricing (through Jan 25)

March 11-13 Experience Only
Early Bird Pricing (through Jan 25)
$1395 save $200
Standard Pricing (through Jan 25)

Are group discounts available?

Yes. Groups of five or more from the same organization will save $250 per person off of the Ellie Mae Experience 2019 conference rate. (Note: Pre-conference Training and Certificate Workshops are not eligible for the discount.)

To receive the discount please select Group Discount option when registering, and you will be given a discount code to use during payment. Each team member may register separately or in a group, but they must use the group code to receive the discount.

Are airfare and hotel costs included with registration?


How do I pay for registration?

We accept VISA, MasterCard, Discover, and American Express. Payment must be processed at the time of registration.

Will I receive confirmation after I register?

Yes. A confirmation will be emailed to the address you provide.

When should I select which breakout sessions I want to participate in?

The breakout sessions you want to attend can be selected at the time of registration, or they can be selected later.

To indicate which sessions you want to participate in or update your previous selections, click here and go to “Already Registered?” go to Modify My Registration, you will need you Confirmation Number in your registration confirmation email.

The breakout sessions you attend are not limited to what you selected during registration.

Can I edit my contact information or change which sessions I want to attend after I register?

Yes. To manage your registration, change your contact information, or update your session preferences:

  • Log in to My Account click here
  • Enter the email address you provided during registration
  • Enter the registration code in your registration confirmation email

When should I select which training classes I want to participate in?

Please select your training session classes at the same time when registering for Ellie Mae Experience 2019.

If you would like to change your training session selections, you can Modify (see how above) your registration or send a request to by January 25, 2019. We will do our best to accommodate any request for training class changes but cannot guarantee session request changes due to limited seating capacity.

Can I just register for the Pre-conference Training?

Sorry, no. To attend the March 10 Certificate Workshops or March 11 Pre-conference training sessions you must register for both the training and conference portions of Experience.

What other things can I do in San Francisco?

Visit the San Francisco Travel website for additional things to do during your stay.

Hotel & Travel

Are there special discount room rates?

Yes. Discounted room rates for attendees are available starting at $319 a night (single occupancy) at six different hotel options. Rates are available until Feb 8, or until rooms sell out (whichever comes first), so book early to get the lowest rate.

These room rates are offered three days prior and three days after the event based on occupancy and availability.

How can I book my room?

Your Ellie Mae conference registration confirmation will include a link to book your hotel selection directly. Make sure to book your room early before hotel blocks sell out.

Hotel room reservations for Ellie Mae Experience 2019 can only be made through our hotel reservation website. Reservations made through another source are at your own risk.

To add your hotel stay if you have already registered:

  • Log in to My Account click here
  • Enter the email address you provided during registration
  • Enter the registration code in your registration confirmation email

Will I receive confirmation from the hotels after making my reservation?

Yes. A confirmation will be emailed to the address you provide when making your reservation.

Do the hotels have cancellation policies?

Please refer to your confirmation email from your hotel for their cancellation policy.

Who can I contact for special requests?

Please contact each hotel directly with any special needs request.

Please see the Registration Site for more details.

Are there any discounts or promotions on air travel?

Yes! We’ve worked out a discount with Southwest Airlines for your travel to and from Experience 19. Full details are below:

  • Discounts apply to fly into San Francisco, Oakland, and San Jose for travel dates March 8-18, 2019. San Francisco (SFO) is the preferred airport for Experience as it is the closest proximity to the conference.
  • Discounts eligible to book starting on December 15, 2018 through February 22, 2019.
  • Discounts range from 4-13% depending on the time of booking and type of fare category booked.

How to secure your discount on Southwest Airlines:
Create a Southwest Airlines Traveler Account with Ellie Mae User Conference

  • Go to
  • Log in with your Rapid Rewards account information
    • Ellie Mae’s Company ID is 99836586
    • Account number/username is your Rapid Rewards number
    • Your password is the password you set up for your Rapid Rewards account
  • You will be asked to verify that Ellie Mae, Inc. is the company you would like to add your traveler account to. Select ‘Yes, this is correct’
  • You are all set and ready to book travel. 

25% Bonus Rapid Rewards Points

  • Bonus Points are valid from March 8, 2018 until March 18, 2019
  • 25% bonus points available when travel is booked via SWABIZ
  • Not a Rapid Rewards member? Enroll here!

How do I get to and around San Francisco?

San Francisco International Airport (SFO)
San Francisco International Airport (SFO) SFO sits 14 miles south of San Francisco’s downtown Financial District. Business travelers choose from a variety of easy transport options from SFO.

BART rapid rail is a fast, inexpensive way to get from SFO to San Francisco. To get to BART at SFO, take the free SFO AirTrain tram. Just follow the signs to Airtrain from Baggage Claim. Travelers can take the Red or Blue AirTrain line to the Garage G and BART stop in the International Terminal and then hop on the BART train going to San Francisco/Pittsburg/ Baypoint. If you pre-purchased a BART ticket voucher online, redeem it for a BART ticket by taking the Blue line AirTrain to International Terminal G. Exit the tram there, turn right and go down the escalator to the SFO Information Desk below the escalator on the right.

A round-trip BART ticket from SFO to downtown San Francisco is approximately $20. Conference attendees can purchase a BART SFO Voucher in advance, online at flysfo. com/to-from/public-transit, or at Expedia, Orbitz, Travelocity and numerous online travel sites and on participating partner conference sites.
SFO trains arrive/depart three to four times per hour until 11:50 p.m. daily. The ride to downtown San Francisco takes about 30 minutes. BART services resume at 4 a.m. on weekdays, 6 a.m. on Saturdays, and 8 a.m. on Sundays.

Ride-Sharing Apps
With app-based services, including Lyft, Uber, Sitbaq and Wingz, attendees arrange via smartphone app to ride with drivers using their personal vehicles. These services pick up at the curb on the Departures/Ticketing Level of all terminals. Fares and travel times vary according to demand and traffic, but it typically takes 30 minutes and costs $30-40 to get from SFO to the city.

Shared Van and Shuttle Service
Several shared-ride vans provide service from SFO. The one-way rate to the city center is approximately $17. In the Domestic Terminals, shuttles pick up passengers curbside on the Arrivals Level terminal. In the International Terminal, passenger pick-up is on the Arrivals Level roadway center island.

Taxis & Limousines
SFO is served by a number of taxi and limousine companies. Taxis depart from islands on the lower level outside the arrivals/baggage claims area in all terminals. Taxi coordinators work from 7 a.m. until 1 a.m. All cabs are metered. The travel time to popular drop-off points is usually around 30 minutes (depending on traffic) and fares range from $45-60.

For a limousine, arrange service in advance with the company or upon arrival via the Lodging, Transportation and Attraction Boards, which provide free phone connections to participating limousine operators and are located on the Arrivals/Baggage Claim Level of all terminals.

Alternate Airports
Oakland International Airport (OAK) or San Jose Airport (SJC) both offer several transportation options to San Francisco, including BART rapid rail from OAK and Caltrain commuter rail from SJC, as well as taxis, shuttles, ride sharing, limousines and rental cars.

Ride Sharing
Uber and Lyft offer options to request a private car service as well as shared options called Lyft Line and uberPOOL for a discounted rate. Korral, a new app developed specifically for convention attendees, offers ride sharing management solutions.

As is customary in most U.S. cities, visitors may hail a taxi directly or use an app.


Who should I contact if I have special dietary needs or food allergies?

Please be sure to note any special needs or dietary requirements when you register for Ellie Mae Experience 2019.

Can my spouse or guest attend Ellie Mae Experience 2019?

Ellie Mae Experience 2019 is only open to Ellie Mae clients and sponsoring or exhibiting partners.


Customer Service: 650-416-8799 or 866-405-2512